This FAQ covers per developer licensing which applies to Spread Studio and Spread COM for both commercial and non-commerical applications. Per developer licensing applies to SpreadJS for non-commercial applications.
Q: How is Spread licensed?
A: The trial version allows you to experiment with Spread to evaluate all of the features for 30 days without a product key. To unlock Spread for production, you need to purchase a product key for each developer and each build machine. Each license entitles the developer or build machine. (There is no need to purchase separate licenses for testing or staging machines.) See the Pricing page for details.
Q: What is Annual Maintenance?
A: Annual Maintenance is an add-on for each purchased license and is highly recommended. Not only does it provide you with unlimited technical support through ticket submission and phone, but it also entitles you to download any major releases that are made public within one year following your purchase. This is the most cost effective way to ensure that you have the latest features. If you do not purchase Annual Maintenance and we release a new version, you can get the new version at a discounted rate via upgrade pricing, but it is less expensive to purchase the maintenance then to wait and upgrade after a new release. Please note that maintenance is not available for Spread COM.
Note: Service Packs, which contain bug fixes, are freely available to everyone. A major release, by contrast, contains new features and enhancements.
Q: Do I need to buy a license for my build machine?
A: Yes. You need a separate license for your build machines. We do not require licensing for any testing or staging machines that you may use.
Q: Do I need to purchase licenses for my customers?
A: No. Spread includes royalty-free redistribution. As long as your customers are using Spread as part of your application, they do not need a license. Anyone who has design time access (the ability to code) will need to own a license. The assemblies required to run Spread may be included as part of your product installation at no additional cost.
Q: Is the End User Designer licensed separately?
A: No. The SpreadDesigner component for run-time deployment of the Spread Designer tool is included with the Spread for WinForms. You can deploy applications created with this component to your end users and they can use it to create or edit spreadsheets.
Note that the Spread Designer applications (.exe) are not redistribuatable.
Q: How do I get a new version key for my installation?
A: If your annual maintenance is active, you will get an email with the new product key(s) when a new version of Spreads is released. If you do not get this email, please contact the sales team at firstname.lastname@example.org to request the key(s).
Q: Do I need an internet connection for activating my license?
A: No. You will need to have internet access to use the default method to activate your license key. However, there are alternate modes of activation available which include phone, email and alternate machine activation. Please refer the online user manual to get more details for the processes.
Q: How do I change an existing trial license installation to a full purchased license?
A: Once you have purchased a license, you can activate the key using the GrapeCity License Manager.
Q: Can I activate a new version of Spread with my existing key?
A: No. Each version of Spread has a different license key. You need a license key for the new version if you want to start using it. Please contact the sales team at email@example.com and we will be glad to help you.
Q: How do I get an earlier version of Spread?
A: If you have purchased a license for a new version of Spread, but you use an earlier version of the product in your application, please submit a support ticket. We will be glad to provide you with the version of the product that you need.
Q: How do I contact support?
A: There are various ways to get support. The Spread Forums have an active customer base who respond to posts quite regularly. The technical support team also responds to the questions on the forums. In case you have a question that is urgent, you can submit a ticket through our online form. The team will be glad to help you with your query.
Q: Can I get phone support?
A: In addition to the ticket submission, and forum support provided to licensed users, you can purchase an Annual Maintenance subscription to receive telephone access to the technical support team. This subscription also entitles you to download major release versions of the product for one year. Major releases contain new features and product enhancements. You are guaranteed one new version.
Q: How do I qualify for volume discounts?
A: Volume discount and other sales promotions vary or can change. Please contact the sales team at firstname.lastname@example.org for the latest discounts and promotions.
Q: Are there any education, military, not-for-profit or government discounts?
A: There are discounts available for education, military, non-profit organizations, and government agencies. Please contact the sales team at email@example.com for more details about these discounts.
Q: Who do I contact in case my question is not answered in this FAQ?
A: Your best point of contact for any questions related to licensing and sales will be the sales team. They are available by email at firstname.lastname@example.org or on the phone at (412) 681-4343.
Q: What happens if I have used all my activations?
A: If you have used up all your activations you will need to deactivate the license from one of your machines. You can do this through the Grapecity License Manager. Please note the license agreement is one copy per developer. If you have more than one developer working with a license you need to purchase additional copies. Please contact sales at email@example.com.
Q: Can I install Spread on a Virtual Machine?
A: Yes. Spread can be installed in a Virtual Machine. Please note, Spread is provided on a per developer seat license. If you need to install Spread for many developers, please purchase the requisite numbers of license keys before installing the product for your team.